By using or purchasing from this website you agree to the following terms & conditions.
All material on this site, including, but not limited to images, illustrations, audio clips, and video clips, is protected by copyrights, trademarks, and other intellectual property rights which are owned by OCEAN RACER and its related companies. Material on this website is solely for your personal, non-commercial use. Other than material specifically listed in the downloads pages, any material may not be copied, reproduced, republished, modified, uploaded, posted, transmitted, or distributed in any way, including by e-mail or other electronic means, without the express prior written consent of OCEAN RACER. The use of this website and these conditions shall be governed by and construed in accordance with the laws of Australia. Any legal action arising out of its use shall be brought and enforced under the laws of Australia. By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action pursued by you shall be within the exclusive jurisdiction of the courts of Australia.
OCEAN RACER takes great pride in the design and production of its quality products. All OCEAN RACER products are warrantied from the date of purchase to the original product & owner against manufacturing defects in materials and workmanship. Our manufacturer’s warranty doesn’t override your standard regional consumer guarantees.
OCEAN RACER reserves the right to determine between manufacturing defects in materials and workmanship and normal wear-and-tear / accidental damage / improper care / negligence or the natural breakdown of colours and materials over extended time and use.
All warranty returns are handled through your retailer/place of purchase. If you have purchased through an official OCEAN RACER retailer – your claim must be processed through them.
All warranty claims must be submitted with proof of purchase & high-resolution photos.
If you need to return a product for a refund due to a change of mind or the product is the wrong size, you can by completing the Returns Form within 30 days of purchase.
Goods must be returned in as new condition and with all original packaging and labels intact. Returns will be inspected on arrival, and if approved, refunded within 7 business days. Customised merchandise cannot be returned.
Returns can be sent to your regional OCEAN RACER Head Office. Please note you’ll be responsible for the delivery charges associated with returning the item to us.
Refunds are credited back to the form of payment used for the original purchase.
Instead of exchanges, we now offer a more efficient process – send your unwanted product to us for a refund and place your order for the replacement directly on ventu.com.au. This means you'll get your replacement product much quicker!
Simple 4-step returns process:
- Complete the Returns Form & click the SUBMIT button
- We will email you a Returns Order Slip
- Print your Returns Order Slip, enclose with the product/s you wish to return & send to your regional OCEAN RACER Head Office.
- Once your return is received and checked, your refund will be issued within 7 days
We offer free standard delivery for all orders over AU$100 within Australia. Orders under AU$100 will be subject to a standard rate of AU$9.95 within Australia, and a calculated rate for overseas destinations.
We aim to dispatch your order by the end of the next working day. Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number.
All orders are shipped from Mt Martha, VIC 3934, Australia.
Please see the estimated delivery times in the table below.
DESTINATION DELIVERY OPTION
RATE ESTIMATED DELIVERY TIME Australia Standard - orders over AU $100 FREE 2-6 working days Standard - orders under AU $100AU $9.95 2-6 working days Express AU $19.95 1-4 working days China, Hong Kong, India, Malaysia, Philippines, Singapore, South Africa, South Korea, Taiwan, Thailand Standard & Express Calculated rate shown at checkout Estimated delivery times shown at checkout
Please note that these are estimated delivery times provided our carrier and cannot be guaranteed by OCEAN RACER.
Any applicable import duties and taxes for delivery to counties outside of Australia are the responsibility of the customer and will not be covered by OCEAN RACER.
If your order has not arrived within the estimated delivery time, please contact our customer service team for an update.
Gift vouchers are not redeemable for cash and can only be redeemed on our website www.oceanracer.com.au
Gift vouchers will expire 12 months from the original date of purchase.
Your privacy is always protected at OCEAN RACER and you can be assured that none of your personal information will be passed onto any third parties ventu.com.au needs to collect personal information from you such as your name, delivery address, contact phone numbers, email address and credit card details to process your order. The information collected may also be used to inform you of additional products, services and specials. All marketing material sent to you will include an ‘opt out’ function whereby you can remove yourself from receiving any future marketing material. For more info Click Here.
Security and protection of sensitive information is paramount at OCEAN RACER. OCEAN RACER is a secure site using the industry standard for encryption technology, Secure Sockets Layer (SSL) to guarantee security and uses an encrypted and secure system to process credit cards. Information on the website Whilst every effort is made to update the information contained on this website, neither OCEAN RACER or an affiliated business makes any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website. OCEAN RACER reserves the right at any time to change or discontinue without notice, any product, aspect or feature of this website.
Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of OCEAN RACER. Many of the products offered by OCEAN RACER on this website are subject to current patent applications.
External links may be provided for your convenience, but they are beyond the control of OCEAN RACER and no representation is made as to their content. When visiting external links, you must refer to that external websites terms and conditions of use.
OCEAN RACER shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, you or your company's personal information or material and information transmitted over our system.
By registering for any of our early access promotions, competitions or special offers, registrants agree and accept that their personal data may be used for direct marketing purposes by OCEAN RACER and agree to receiving news and/or promotional offers or other marketing materials. Participants may opt out of this at any time.
The aim of our ‘Notify Me’ service is to inform our customers and visitors when an item is back in stock and is available for purchase. By subscribing to our ‘Notify Me’ alerts you agree to receive “back in stock” emails, as applicable, and subscribe to marketing emails from OCEAN RACER.
Any personal information collected from use of the ‘Notify Me’ service by you will be dealt with in accordance with our Privacy Policy.
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OCEAN RACER acknowledges the culture and traditions of our first nations people and their continuing connection to our land and community. we pay our respects to elders past, present and emerging.
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