This privacy policy sets out how OCEAN RACER uses and protects any information that you give OCEAN RACER when you use this website. OCEAN RACER is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. OCEAN RACER may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
We may also collect sensitive personal information. For example, we may collect details of any allergies or dietary requirements you have if you are attending an event that we are hosting. We recommend that you do not provide such sensitive information to us unless specifically requested by us. We will only collect sensitive information about you with your consent. If we receive any sensitive information about you, we will handle it in accordance with this Privacy Policy. If you provide us with the personal information of a third party, you must ensure you have obtained that person’s permission to do so and inform them when you have provided their personal information to us.
Where possible, we will always try to collect personal information directly from you, for example when you:
We may also obtain your personal information from:
Where we collect personal information from third parties you refer to us, we will assume, and you will ensure, that you have made that third party aware of the referral and the purposes of collection, use and disclosure of the relevant personal information. You may choose to restrict the collection or use of your personal information in the following ways:
In general, you can visit our website without telling us who you are or revealing any personal information about yourself. Our web servers collect the IP Addresses, not the email addresses, of visitors. However, there are parts of our website where we may need to collect personal information from you for a specific purpose, such as to provide you with certain information you request, or to place your order etc. We do this through the use of online forms, emails, customer account pages, or other communication methods (e.g. over the telephone or by mail).
We collect, hold, use and disclose your personal information to enable us to provide the services, products and information you request and to perform our functions and activities. In particular, we may collect, hold, use and disclose your personal information for the purposes of:
Except with your permission, we will not sell, trade or rent personal information we hold about you to unaffiliated third parties.If you do not allow us to collect all of the personal information we reasonably request, we may not be able to provide you with our products and services or deal with you in the manner you have requested.
Where we receive personal information about you which we did not request, either directly from you or from a third party, we will decide whether we could have collected the information in accordance with our Privacy Policy and the requirements of the Privacy Act. If we could have collected such information we will deal with the information in accordance with our Privacy Policy and the requirements of the Privacy Act. If we could not have collected such information then we will destroy or de-identify the information if it is lawful and reasonable to do so.
We may disclose your personal information to:
The above entities may in turn disclose your personal information to other entities as described in their respective privacy policies or notices.
This Privacy Policy applies to your use of our website (https://www.oceanracer.com.au/) and mobile or tablet applications and any personal information that you may provide to us via our website. When you visit our website, we and our contractors may collect information about you which may include personal information (which will be or is de-identified) such as:
We use this information (i) to personalise the content of the website for you (e.g. make it easier to log in, maintain a shopping basket for your orders and access information about your account) and (ii) for system administration, preparation of statistics on the use of our website and to improve our website’s content. We collect this information by using cookies (and other similar technology) which are small amounts of information which we may store on your computer which collect information about your web browser. Cookies in themselves do not identify the individual user, just the computer used. Allowing us to create a cookie does not give us access to the rest of your computer and we will not use cookies to track your online activity once you leave our site. Cookies are read only by the server that placed them, and are unable to execute any code or virus. You are able to configure your security settings to accept or reject requests to place a cookie on your computer.
Our website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.
We compile and categorise a list of our followers on social media platforms and receive reports on what our followers have posted on these social media platforms. We also receive aggregate, non-personalised statistics on Ocean Racer’s coverage in social media. In addition to the above, we may engage with third-party social media service providers who may acquire personal information through social media platforms in the course of providing client relationship management, reporting, analysis and other social media related services. Ocean Racer will take reasonable steps when engaging with such third-party social media service providers to ensure that any such personal information is substantially dealt with in accordance with the Privacy Act.
We (and our third-party suppliers) will take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. We may store your personal information in different forms including in hardcopy and electronic form. We store your information in secure data centres that are located in Sydney, Australia (website & Business Management System), NSW & VIC, Australia (Central Document System), East USA (Customer Service Ticketing System) and USA data centre (email database).We have implemented policies, procedures and systems to keep your personal information secure. In addition, we limit access to the personal information we hold to employees with a legitimate need to use it consistent with the purpose for which the information was collected. You are able to request removal of any personal information you have previously provided to us, and we will take reasonable steps to destroy, delete or de-identify your personal information in a secure manner should such a request be made. However, we may sometimes be required by law to retain information.
From time to time, we may engage service providers located overseas to perform certain of our functions and activities. In the course of receiving these services, we may need to disclose your personal information to these service providers. If overseas service providers are engaged and personal information is sent overseas, we will take reasonable steps to ensure that our service providers are carefully chosen and have policies, procedures and systems in place to ensure your personal information is otherwise handled in accordance with the Privacy Act.
To effectively conduct business with you, it is important that the personal information we hold about you is complete, accurate and current. At any time while we hold your personal information, we may ask you to confirm the personal information we hold is complete, accurate and current. Alternatively, if you believe that any of the personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading and needs to be corrected or updated, please contact us using our details provided below. We will respond to a request to correct your personal information within 30 calendar days. You may also request access to the personal information we hold about you by contacting us using our details provided below. We will respond to a request for access within 30 calendar days, either by giving you access to the personal information requested, or by notifying you of our refusal to give access. If we cannot respond to you within 30 calendar days, we will contact you and provide a reason for the delay and an expected time frame for finalising your request. We will not charge an application fee for making a request to access the personal information we hold about you or for making any corrections to your personal information. We may require your identity to be verified before responding to your request. There may be a reasonable charge for giving you access to your personal information which would cover such things as locating the information and supplying it to you. Under legislation related to privacy, your right to receive access to your personal information, or to make corrections to it, is not absolute and exceptions exist. If we decide not to provide you with access to or correct your personal information, we will give you reasons for our decision. If we refuse to correct your personal information, you may request that we associate with the information a statement that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading.
If you have a question or a complaint about how we have handled your personal information, please contact us using the contact details below. In the case of a complaint, we will ask you to lodge the complaint in writing so we can fully understand your concerns. We will acknowledge receipt of your complaint as soon as possible after receiving your complaint in writing and let you know if we require any further information from you. We will then investigate the circumstances of your complaint and provide you with a response within a reasonable timeframe, usually 30 calendar days. If we cannot respond to you within 30 calendar days, we will contact you and provide a reason for the delay and an expected time frame for finalising our response. If you are not satisfied with how your complaint is handled by us, then you may lodge a formal complaint with the Office of the Australian Information Commissioner at:
We are required to notify you and the Office of the Australian Information Commissioner if we suffer a data breach likely to result in serious harm to you. There are exceptions to this requirement to notify you. For example, if we have already taken action to eliminate the risk of harm to you, we would not necessarily be required to notify you of the data breach. If we suffer a data breach which involves your personal information, we will notify you and the Office of the Australian Information Commissioner as soon as reasonably practicable, outline the personal information that has been the subject of the data breach, advise the actions we are taking to address the breach and provide steps you can take to limit the impact of the data breach (e.g. undertake a password change or monitor credit cards for suspicious activity).If at any time you believe your personal information which we hold has been the subject of a data breach please contact us immediately using the contact details set out below.
If you wish to contact us regarding our handling of your personal information or any of the matters covered in this Privacy Policy (other than those related to a job application), please contact the Privacy Officer:
If your enquiry relates to personal information given or to be given in relation to a job application, please contact the Commercial Operations Manager;
We welcome your questions and any feedback you may have on our Privacy Policy.
OCEAN RACER reserves the right to revise or supplement this Privacy Policy from time to time. If we do so, an updated version of this Privacy Policy will be posted on our website and will be effective from the date of posting. You should periodically review this page to ensure that you are familiar with the most current version of this Privacy Policy and so you are aware of the way we handle your personal information. This Privacy Policy was last updated on 14 October 2021.
You can obtain further general information about your privacy rights and the laws related to privacy from the Office of the Australian Information Commissioner at https://www.oaic.gov.au/ or by phoning 1300 363 992.
Copyright © 2021 OCEAN RACER - All Rights Reserved.
OCEAN RACER acknowledges the culture and traditions of our first nations people and their continuing connection to our land and community. we pay our respects to elders past, present and emerging.
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